Before you make a referral
Most people find what they need without a referral to Adult Social Care. Have a look below — many enquiries are answered here. If you've checked and still need extra support, you can make a referral at the bottom of this page.
Sensory impairment (sight or hearing loss)
Living with sight or hearing loss doesn't always mean you need a formal assessment. Our Sight and hearing loss advice page covers local services, equipment and community groups that can help you stay independent, and local sensory rehabilitation and voluntary sector organisations offer support too. If you've explored these and still want to talk to us, you can make a referral. Call 020 8379 1001 to speak to the Adult Social Care Connect team.
Deputyship and Power of Attorney
These are legal arrangements managed by the Office of the Public Guardian, not by Enfield Adult Social Care. You can find clear guidance and application forms on GOV.UK: Power of Attorney and Deputyship, If you have a social care need alongside a legal query, we're happy to talk it through — contact a member of the Deputyship team, email Deputyshipteam@enfield.gov.uk or call 0208 379 2958
Is this enquiry about a child or an adult?
If the person you're asking about is under 18, Enfield Children's Services are best placed to help — visit the Children's Services portal or call the Children's Single Point of Access team on 020 8379 5555. If your under 18 and have access or mobility issues? Do you require specialist equipment or adaptation to your home? then please see referral details below as it is managed by Adult Social Care.
If the person is 18 or over, read on below.
Getting around your home more easily
If you're finding it harder to get in and out of your home, bed, or bath, or manage the stairs, there's usually a simple solution. See Equipment for options that can help you stay comfortable and independent at home.
Caring for someone else
Looking after a family member or friend is a big commitment, and support is there for you too. See Caring for somebody and the Enfield Carer's Centre for advice, breaks, and a community of people who understand what you're going through.
Parking, Blue Badges and getting around
If a disabled parking bay, Blue Badge, or concessionary travel would make life easier, see Disabled person's parking permit (Blue Badge), or call 020 8379 1000 and we'll direct you to the right team.
Managing money worries
If bills or debt are weighing on you, Welfare Advice and Debt Support offers free, confidential help — you don't need to face it alone.
Help with meals
If cooking or getting meals has become difficult, Help with meals lists local options, including community food hubs near you.
Your home
Whether you need a housing grant, repairs, or advice about whether your current home suits your needs, see Home improvement grants, Housing repairs, or council housing — or call 020 8379 1000 and we'll point you the right way.
Mobility aids and walking frames
If everyday movement is getting harder, your GP can arrange a physiotherapy assessment to find the right mobility aid for you.
Pressure care equipment
If you need new pressure care equipment, your GP can arrange a visit from District Nursing. If something's broken or needs replacing, email ot@enfield.gov.uk or call 020 8379 6959 — we'll sort it quickly.
Radar key
A Radar key opens accessible toilets across the borough, giving you more freedom to get out and about. See How to get out and about, or call 020 8379 1000.
Safe and Connected
Our aim is to enable you to have independence when you want it, and help when you need it. Safe and Connected is a 24-hour emergency monitoring and optional response service, from as little as 88p per day — giving you and your loved ones peace of mind at home. Find out more or self-refer.
Wheelchair services
Whether you need wheelchair services for yourself or a child, or want to discuss a custom wheelchair made for life, see How to get out and about. For a wheelchair loan or to arrange equipment collection, email ot@enfield.gov.uk or call 020 8379 8842.
AccessAble
Wondering if somewhere is accessible before you go? AccessAble publishes detailed access information on over 125,000 places across the UK — see our Resource Directory to explore.
Still need extra support?
If you've had a look and still think Adult Social Care can help, we're glad to talk it through. You can make a self-referral, or a referral for someone else such as a family member or friend — this goes to our Adult Social Care Connect team. Professionals can also make a referral. Call 020 8379 1001 whenever you're ready.
Complete an online referral form
Professional referral to Adult Social Care
You can make a professional referral in relation to a patient or client – this will be sent to the Adult Social Care Connect team.
Complete an online referral form
If you want to talk on the telephone, call 020 8379 1001 to speak to the Adult Social Care Connect team.
If you are concerned that you or someone else is at risk of or currently experiencing abuse, see Safeguarding Enfield.