How to make a referral to Adult Social Care
Make a referral to Adult Social Care
You can make a self referral or a referral for somebody else such as a family member or friend – this will be sent to the Single Point of Access team.
Complete an online referral form
Professional referral to Adult Social Care
You can make a professional referral in relation to a patient or client – this will be sent to the Single Point of Access team.
Complete an online referral form
If you want to talk on the telephone, call 020 8379 1001 to speak to the SPA team.
If you have concerns for how you or another adult are managing on a daily basis, the services explained below may help.
If you are concerned that you or someone else is at risk of or currently experiencing abuse, see Safeguarding Enfield.
Other helpful services
AccessAble
AccessAble (formerly known as Disabled Go) work on behalf of Local Authorities, top Universities, NHS Trusts and private sector organisations to publish detailed access information on well over 125,000 places of interest across the UK and the Republic of Ireland.
For more information, see our resource directory.
Equipment and adaptations
Are you experiencing any difficulties going in and out of your home?
Are you experiencing any difficulties completing tasks within the home such as getting in and out of bed, in and out of the bath, on and off the toilet or up and down the stairs?
For more information, see Equipment.
Carers assessment/carers support
To help with your enquiry, see caring for somebody and the Enfield Carer's Centre.
Children's Services (Under 18's)
Do you have a child under the age of 18?
Do they have access or mobility issues? Do you require specialist equipment or adaptation to your home?
To talk to someone on the telephone, call 020 8379 1001 to speak to the Single Point of Access team.
If your enquiry is related to another matter, contact Enfield Children's Services who are best placed to answer any queries.
See the Children, Young People and Families portal.
To talk to someone on the telephone, call 020 8379 5555 to speak to the Children's Single Point of Access team.
Disabled parking bays and Blue Badge/concessionary travel
If your enquiry relates to disabled parking bays, blue badges or concessionary travel, see Disabled person's parking permit (Blue Badge).
To talk to someone on the phone, call 020 8379 1000 and you will be directed to the correct team.
Welfare advice and debt support
If you require Welfare Advice and Debt Support, make a referral.
Home meals
If you require the provision of home meals and want to know and the local community food hubs are, see Help with meals.
Housing repairs
If your enquiry relates to a housing grant, see Home improvement grants.
If your enquiry relates to housing repairs, see Housing repairs.
Housing suitability
If you are in overcrowded housing or looking to be housed by Enfield Council, see council housing.
If you are in sheltered housing, council housing or private housing and require advice, see housing.
To speak to someone on the phone, please call 020 8379 1000 and you will be directed to the correct team.
Legal queries
If your enquiry is about Deputyship or relates to Power of Attorney, complete a self referral form (unable to access the form), which will be sent to the Single Point of Access team.
To talk to someone on the telephone, call 020 8379 1001 to speak to the Single Point of Access team.
Mobility aids and walking frames for an adult
For mobility aids or walking frames you will require a physiotherapy assessment organised by your GP.
Pressure care equipment
If you require new pressure care equipment, contact your GP to arrange a visit from District Nursing.
If your enquiry relates to broken equipment or you need a replacement pressure care equipment, email ot@enfield.gov.uk.
To talk to someone on the telephone, call 020 8379 6959.
Radar key
Radar keys can be used to access various toilet facilities around the borough. To find out how to request a Radar key, see How to get out and about.
To speak to someone on the phone, please call 020 8379 1000 and you will be directed to the correct team.
Safe and Connected
Safe and Connected is a 24 hour emergency monitoring and optional response service run by Enfield Council that helps people live independently and safely in their own homes.
From as little as 85p per day, loved ones can seek immediate help at the press of a button, connecting them to a Telecare Advisor to provide the necessary support, by either sending a Response Officer, contacting your nominated person, or emergency services on your behalf.
Our aim is to enable you to have independence when you want it, and help when you need it.
For more information and to make a self referral, see Safe and Connected.
Sensory impairment
If your enquiry relates to a sensory impairment – whether visual or hearing, you can make a referral.
To talk to someone on the telephone, call 020 8379 1001 to speak to the Single Point of Access team.
Wheelchair services for adults and children
If you require wheelchair services for an adult or child or need to discuss a personal, custom-made wheelchair for life, see How to get out and about.
If you require a wheelchair loan for an adult or need to arrange equipment for collection, contact the relevant team – email ot@enfield.gov.uk.
To talk to someone on the telephone, call 020 8379 8842.