A provider concern is when there is an indication that a service may be working below standard and there is a risk to the health and wellbeing of residents. The provider concerns process can be started to prevent abuse and improve standards of care, or take action to protect residents if abuse has occurred.
The aims of the provider concerns process is to:
- support the provider to ensure the safety, dignity and care to those who use the service
- ensure that the customer is at the heart of the process
- share information appropriately in order to enable effective partnership working
- work together with providers to improve the quality of care
- take action when a crime is committed or to protect the wellbeing of those who use services
There may be cases which don’t fall under the scope of the provider concerns policy and procedures, but a provider would benefit from support and monitoring to ensure the long term delivery of quality care.
Our Strategic Safeguarding Adults Service manage provider concerns where there is a risk of abuse and harm to adults receiving the service. If you have a concern, email safeguardingadults@enfield.gov.uk.
The aim of the Care Act 2014 is to ensure that:
- providers’ responsibilities to provide safe and high quality care and support
- commissioners regularly checking of the safety and effectiveness of services
- the Care Quality Commission (CQC) ensuring that regulated providers comply with the fundamental standards of care or by taking enforcement action; and
- the core duties of the police to prevent and detect crime and protect life and property
The CQC are the independent health and adult social care regulator. Their job is to make sure health and social care services provide people with safe high-quality care. They do this by monitoring, inspecting and regulating services, and they publish what they find, including performance ratings to help people choose care. For more information, visit the CQC .