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Housing advice and Homelessness

Housing register application

Online application - https://new.enfield.gov.uk/ 

Customer service: 0208 379 1000

Email: housing.assessment.team@enfield.gov.uk

Threatened with homelessness

Email - housingadviceservice@enfield.gov.uk

Information needed: Name, address, telephone number & help needed

Process: Basic assessment in 24 hours / booked for full assessment within 2-5 days

Imminent Threat homelessness

Email - housingadviceservice@enfield.gov.uk

Subject heading: IMMINENT HOMELESSNESS

Information needed: Name, address, telephone number & help needed

Process: Full assessment within 24 hours

Actually homeless

Housing advisory service: 020 3821 1769

Out of Hours: 0208 379 1000

Resilience (DA and safeguarding)

Immediate risk of violence: 999 or non-emergency situations: 101

Out of Hours: 0208 379 1000 Domestic Abuse Hub (Advice only  9am to 5pm) – 0800 923 9009

In temporary accommodation (Nightly paid)

Report repair issues to Managing Agent at first instance

Issue not resolved email: emeraccom@enfield.gov.uk or

Customer service: 0208 379 1000 opt 4

In temporary accommodation (leased property)

Report repair issues to Managing Agent at first instance

Any issues relating to the tenancy email:

temp.accom.team@enfield.gov.uk

Housing Advisory Opening Hours

  • Monday - 9am to 5pm 
  • Tuesday - 9am to 5pm 
  • Wednesday - 10am to 5pm 
  • Thursday - 9am to 5pm 
  • Friday - 9am to 5pm 

If you are worried about becoming homeless

If you need more information not relating to homelessness

If you are a landlord

If you are a public body with a duty to refer

Need additional support?

Click on the heading below to see more content

Need additional support

If you need to make an appointment or be seen in an emergency, you can contact the Housing Advisory Service on 0203 821 1769 between 9am and 4pm Monday to Friday, except on Thursdays when we are open from 12pm to 4pm. It is very important that you contact us if you are either homeless now or concerned about your housing situation.

Out of these hours you can contact us on 0208 379 1000.

Additional contact information to support with your specific situation can be found by using our self serve advice tool.

Here are some Community groups that may also be able to assist with information:

Enfield Connections

Citizens Advice Enfield – 0300 330 1167

Shelter – 0808 800 4444

Enfield Council Domestic Abuse Hub – 0800 923 9009, Monday to Friday, 9am to 5pm, or you can e-mail them at callusDAH@enfield.gov.uk

National Domestic Violence Helpline – 0808 2000 247

Christian Action – a housing association that assists young people with advice and accommodation

Veterans' Gateway – the first point of contact for veterans seeking support. This service is for veterans and their families to connect with the help, advice and support they need from a network of organisations. The team of advisors are available 24 hours a day, seven days a week and many are veterans themselves. Telephone: 0808 802 1212.

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